If you’re an Amazon Prime subscriber, you can enjoy over 2 million songs for free on your Amazon Echo device. This song is available for purchase on Amazon Music. If you want to access the tens of millions of songs on Amazon Music, you can upgrade to Amazon Music Unlimited by paying a monthly fee.
Note: You can listen to music and radio stations from third-party providers (some are free) on your Alexa device, and you can stream music from a compatible tablet, phone, or computer to your Alexa device.
However, there are cases where you cannot play all songs or some songs when you try to listen to Amazon Music songs on Alexa.
In this article, we will take a closer look at How to fix Alexa not playing music from the Amazon music.
Step 1: Restart your Alexa device
Amazon Music songs may not play due to a temporary problem with your Alexa device’s system or network connection.
Therefore, restart your Alexa device and try playing Amazon Music again. To restart your Alexa device, unplug it, wait a few seconds, and then reconnect it.
After restarting your Alexa device, play the song again to see if it sounds normal. If restarting does not help, proceed to the next solution.
Step 2: Check the subscription status of the linked account
To play Amazon Music music on your Alexa device, you need to subscribe to Amazon Prime or Amazon Music Unlimited.
Therefore, make sure that the Amazon account linked to your Alexa device is subscribed to Amazon Music.
You can check the subscription status of Amazon Music for your account by following the steps below.
- Access the official page of “Amazon“.
- Tap Accounts & Lists → Login and enter the account information you’re using on your Alexa device to log in.
- Tap Accounts & Lists → Membership & Subscriptions.
- The plans you are currently subscribed to are displayed. Ensure you see “Amazon Prime” or “Amazon Music Unlimited”.
If your account isn’t subscribed to Amazon Prime or Amazon Music Unlimited, subscribe to the required plan.
If you subscribe to Amazon Prime or Amazon Music Unlimited with a different account, change the Amazon account that links to your Alexa device. To change the linked account, please refer to the following workarounds.
Step 3: Re-register the Amazon account link
You may not play Amazon Music songs because you are linking the wrong Amazon account to your Alexa device.
Also, even if you have linked the correct account, re-registering the account link may resolve the issue.
To re-register your Alexa device account link, follow these steps:
- Launch the “Alexa” app.
- Select “Other” from the menu at the bottom.
- Tap “Settings”.
- Tap Device Settings and select Alexa Device.
- Tap “Unregister”.
- When the warning is displayed, tap “Unregister”.
- When the Alexa device setup screen appears, follow the instructions to log in to your “correct Amazon account.”
Once you’ve linked your Amazon Music account, make sure you can play your music on your Alexa device.
Step 4: Change the default service to Amazon Music
It’s possible that Amazon Music doesn’t play because of a problem with the service settings used to play music on your Alexa device.
Therefore, check the service settings used to play music on your Alexa device.
To check and change the settings of your Alexa device, follow the steps below on your smartphone or tablet.
- Launch the “Alexa” app.
- Select “Other” from the menu at the bottom.
- Tap “Settings.”
- Tap “Music Podcast.”
- Select “Default Service.”
- Make sure you have specified “Amazon Music” in the “Music,” “Artist / Genre Stations,” and “Podcasts” fields. If it is a different service, tap “Change” to change it to “Amazon Music.”
Try playing the song again if you can change the music playback service on your Alexa device to Amazon Music.
Step 5: Stop streaming playback on another device
There may be cases where you cannot play music on your Alexa device because you are streaming Amazon Music on another device, such as your smartphone.
The plan sets the maximum number of devices that can be streamed simultaneously with Amazon Music. The number of terminals that can play simultaneously for each plan is as follows.
Amazon Prime Music: Only one
Amazon Music Unlimited Echo Plan: Only one
Amazon Music Unlimited Individual Plan: Only one
Amazon Music Unlimited Family Plan: Up to 6 at a time
Please note that if you are not subscribed to the Amazon Music Unlimited Family plan, you can only stream on one device at the maximum.
If you’re streaming Amazon Music on another device, stop playing and then try playing the song on your Alexa device.
Step 6: Address Wi-Fi issues
You may not be able to play Amazon Music songs due to a problem with your Alexa device’s Wi-Fi connection.
In particular, if the music can be played but stops halfway, there may be a problem with the Wi-Fi connection. If you suspect a Wi-Fi issue, try the following:
Method 1: Bring your Alexa device closer to your Wi-Fi router
Method 2: Connect to Wi-Fi on another frequency (2.4GHz / 5GHz). You can change the Wi-Fi to connect by opening the “Alexa” app and tapping “Device” → “Device name (such as Echo)” → “Change” of the Wi-Fi network.
Method 3: Restart the Wi-Fi router and gateway router to restart the router, unplug it, wait a few seconds, and reconnect it.
If you can fix the Wi-Fi issue with the above method, please check if Alexa can play Amazon Music songs usually.
Step 7: Disable the content blocking function
In some cases, Alexa may not play some songs on Amazon Music due to a filter feature that blocks inappropriate lyrics for the song.
Therefore, disabling the content blocking function may make it possible to play the music normally.
To disable Alexa’s content blocking feature, follow these steps:
- Launch the “Alexa” app.
- Select “Other” from the menu at the bottom.
- Tap “Settings.”
- Tap “Music Podcast.”
- Tap Block content that contains inappropriate language.
- Toggle the “Block content with inappropriate language” switch to “Off.”
If you can disable the content blocking function, check if the song can be played normally.
Step 8: Check if the song can be played
The number of songs that can be played on Amazon Music varies greatly depending on the subscription plan (about 70 million songs for Unlimited and about 1 million songs for Prime).
Also, songs have an expiration date, and expired songs cannot be played until they are added to the catalog again.
Therefore, if Alexa cannot play only some of the songs, check if the song you are trying to play can be played. Songs that cannot be played are grayed out and displayed in the Amazon Music app.
In the case of Amazon Prime Music, the number of songs that can be played is less than Unlimited. If you want to play a song, buy it or consider subscribing to Amazon Music Unlimited.
Step 9: Change account and device country/region
In some cases, Alexa may not be able to play Amazon Music songs due to mismatched country/region settings between your Amazon account and your Alexa device.
Therefore, make sure that your Amazon account and Alexa device country/region match, and if they are different, change them. To check/change each country/region, follow the procedure below.
Amazon account country/region settings:
- Access the official page of “Amazon.”
- Tap Accounts & Lists → Login and enter the account information you’re using on your Alexa device to log in.
- Select “Accounts & Lists” → “Manage Content and Devices.”
- Open the Settings tab.
- Select Change Country / Region.
- Check “Current Country / Region,” and if there is a problem, tap “Change,” enter the address, and tap “Update.”
Alexa device country/region settings:
- Launch the “Alexa” app.
- Select “Devices” from the menu at the bottom.
- Tap “Device (such as Echo)” and select “Device name.”
- Check “Device location” and “Time zone,” and tap to change if there is a problem.
After changing the country/region settings for your Amazon account and Alexa device, make sure you play Amazon Music songs again on Alexa.
Step 10: Change your Amazon account password
Some users have reported that changing their Amazon account password resolves Alexa’s ability to play Amazon Music songs.
Therefore, change your Amazon account password and try logging in again with Alexa. To change your Amazon account password, follow these steps:
- Go to the official Amazon page, enter your account information and log in.
- Select Accounts & Lists → Account Services.
- Select “Login and Security.”
- Tap “Edit” for the password.
- Enter your current password and new password and tap Save Changes.
Once you’ve changed your Amazon account password, launch the Alexa app and log in with your new password. Once you’re logged in, try playing Amazon Music songs.
Step 11: Reset the Alexa device
If you still can’t play Amazon Music on Alexa after trying the solutions above, try resetting your Alexa device.
Resetting your Alexa device will only remove settings such as linked accounts; it will not delete your account data.
If your Alexa device is an Echo, you can reset it by following the steps below.
- Echo (3rd ~ 4th generation): Press and hold the action button for 25 seconds or longer.
- Echo (2nd generation): Press and hold the microphone off button and volume down button simultaneously for 20 seconds or longer.
Once you’ve reset your Alexa device, use the Alexa app to set it up as you normally would. After setup is complete, make sure Alexa can play Amazon Music.
